Terms & Conditions

Delivery Large Items

Please contact us direct to purchase large items. We will take your order direct & give you a delivery day. Deliveries are kerbside only, please make sure somebody is available to assist unloading on the day of delivery.

Please count all goods delivered before the driver leaves, as discrepancies cant be rectified after. Upon delivery a photo will be taken to confirm the delivery has taken place. If no one is in or available for the delivery, the delivery will still take place and the goods will be delivered to the front of your property. By agreeing to this you agree that the goods will be considered your property and you will be responsible for them once the delivery has been completed by our driver.

On extremely rare cases a delivery maybe delayed or cancelled. We do not recommend booking contractors to install the decking on the day of delivery as the delivery may take place up to 8 PM and on rare occasions may be delayed. You agree One Stop Gate Shop is not liable for any costs incurred due to late or delayed deliveries.

Any damaged items should be reported within 48hours of delivery. After this time you agree we cannot be held responsible for any missing or damaged items. We do not recommend booking contractors to install the any products until you’ve received all of the items and checked their condition. You agree that we are not liable for any costs incurred due to damaged or missing items.

Delivery Small Items

Smaller items purchased online will be delivered by courier, Tracking information will be provided & the goods will need to be signed for. Please notify us of any damages or missing items within 48 hours of the parcel being received. Once this time has lapsed you agree we cannot be held responsible for any missing or damaged items. We do not recommend booking fitters to install them until you’ve received all of the items and checked their condition. You agree that we are not liable for any costs incurred due to damaged or missing items.

Collections

You are welcome to collect items from our warehouse but please call 07914257579 to confirm availability before you travel. Please check all goods before leaving, as we can’t be responsible for missing items once leaving.