ONLINE Return & Refund Policy

Returning Goods

The goods must be as new and unused, in original packaging. Packaging must be undamaged and in a resalable condition. Any goods returned that appear to be used or have parts missing will not be accepted and no refund given.

Goods can only be returned if the following procedure is followed.

1. An email needs to be received requesting return, this must be sent within 48 hours of good being delivered.
2. After ONE STOP GATE SHOP has accepted the return request via email, A return request reference number will be given.
3. The goods will then need to be returned within 30 days of the return ref number being issued. Please make sure the return reference number is included in the box, along with the original invoice.
4. Original packaging must be used, also a fully tracked and insured courier service needs to be used.

Return costs

Customers are responsible for the return shipping costs (non refundable) and all returns must be sent with a signed & tracked service with full insurance to cover the products. Once the return is received, checked and accepted the refund will be issued by the same method as the original purchase within 7-10 working days.

PURCHASES MADE IN STORE ARE NON REFUNDABLE

ALL GOODS SHOULD BE COUNTED BEFORE LEAVING THE PREMISES, MISTAKE CAN’T BE RECTIFIED LATER.